Refund Policy

1. Overview

We want every client to be happy with the work we deliver. This Refund Policy explains when you can get a refund for services provided by GIYASZHON DAVRENOV through frontpromote.co. It applies to video editing, photo processing and related services.

2. Deposits

A 50% deposit secures your booking and reserves production time. Because the deposit reserves time that could otherwise be sold to other clients, the deposit is non-refundable if you cancel the project after work has begun, except in the circumstances described in Section 3 below.

3. When you are entitled to a refund

You are entitled to a partial or full refund in the following cases:

• We fail to deliver — if we are unable to deliver the agreed deliverables and no acceptable replacement is offered, you will receive a refund of amounts paid for the undelivered portion of the work.
• Cancellation before work begins — if you cancel before we start production, your deposit is fully refundable.
• Material scope error on our side — if we deliver work that materially does not match the agreed scope and cannot be corrected through the included revision rounds, we will refund the fee for that portion or offer a redo at no charge.
• Legal requirement — nothing in this policy limits your statutory consumer rights under applicable law.

4. When refunds are not available

Refunds are not available when:

• The deliverables were produced according to the agreed scope and delivered, and the request is simply a change of mind.
• The request is based on results expectations we cannot guarantee (e.g., a specific number of views, subscribers or sales).
• We provided materials you supplied, and the issue arises from the quality of those materials rather than our work.
• The included revision rounds were not used to raise issues during the project.
• Work was completed and the balance was paid.

5. Dissatisfaction & revision process

Because revision rounds are included in every package, we ask that any concerns about the work be raised during the project, while it is still in the revision phase. This gives us the chance to correct issues at no cost to you. Concerns raised only after delivery and beyond the included revisions may be treated as additional work.

If, after using your revision rounds, you still believe the deliverable materially fails to match the agreed scope, contact us and we will either correct it or issue a refund per Section 3.

6. How to request a refund

To request a refund, email lancewashington138@gmail.com with:

• Your name and the project reference from your Quote.
• A short description of the issue and the outcome you expected.
• Any supporting files or correspondence.

We will review your request and respond within 5 business days.

7. Processing time

Approved refunds are processed to the original payment method within 7–14 business days of approval, depending on your payment provider.

8. Contact

GIYASZHON DAVRENOV
141 Abulkhair Khan Street, 120000 Kyzylorda, Kazakhstan
Email: lancewashington138@gmail.com